We offer refunds under specific circumstances to ensure fair treatment for all customers. Your purchase may qualify for a refund if you meet the following requirements:

• Request submitted within 30 days of original purchase date
• Software license hasn't been activated on more than 2 devices
• No violation of our terms of service or licensing agreement
• Technical issues that cannot be resolved through our support team
• Duplicate purchases made within 24-hour period

Please note that refund eligibility is evaluated on a case-by-case basis. Our team reviews each request thoroughly to ensure compliance with these guidelines while considering individual circumstances.

Certain types of purchases and circumstances are not eligible for refunds. We want to be transparent about these limitations:

• Software downloaded and used for more than 30 days
• Custom development work or personalized configurations
• Training sessions or consulting services already delivered
• Subscription renewals (must be cancelled before renewal date)
• Purchases made using promotional codes or during special sales

If you're unsure about whether your situation qualifies for a refund, we encourage you to contact our support team. They can provide guidance based on your specific circumstances and purchase history.

Requesting a refund is straightforward when you follow our established process. Here's what you need to do:

Send an email to contact@futuronmaxontech.org with "Refund Request" in the subject line. Include your order number, purchase date, and a detailed explanation of why you're requesting the refund. Our team typically responds within 2-3 business days.

You can also call us at +88633355865 during business hours (Monday through Friday, 9 AM to 6 PM Taiwan time). Have your purchase information ready when you call to expedite the process.

For faster processing, include screenshots or documentation of any technical issues you've experienced. This helps our team understand your situation and make appropriate decisions quickly.

Sometimes a full refund isn't appropriate, but we still want to make things right. In certain situations, we may offer partial refunds or account credits:

Partial refunds might apply when you've used the software for part of the billing period or when technical issues affected only specific features. Account credits are often provided for subscription services where you plan to continue using our platform.

These alternative solutions allow us to maintain fairness while acknowledging that your experience didn't meet expectations. Our support team will discuss these options with you when they're relevant to your situation.

Subscription services have different rules compared to one-time purchases. You can cancel your subscription at any time, but refunds for subscription fees follow specific guidelines.

Monthly subscriptions cancelled within 7 days of the billing date are eligible for a full refund of that month's payment. Annual subscriptions may receive pro-rated refunds based on unused months, minus any discounts applied to the annual rate.

To cancel your subscription, log into your account dashboard or contact our billing department directly. Cancellations take effect at the end of your current billing period unless you're eligible for an immediate refund.

If you disagree with our refund decision, we have a structured appeal process. You can request a review of your case by submitting additional information or documentation that supports your request.

Our customer service manager will conduct a thorough review of appealed cases, often consulting with technical teams or senior management when necessary. This process typically takes 7-10 business days.

We're committed to fair treatment and want to resolve any concerns you have about our refund decisions. Sometimes additional context or information can lead to a different outcome than the initial review.